Mount Cook Lodge

Privacy Policy

MT COOK LODGE & MOTELS is committed to ensuring your personal information is protected. MT COOK LODGE & MOTELS understands and appreciates you are concerned about your privacy and about the confidentiality and security of information we may collect about you. This Privacy Policy Statement will explain how we go about treating your personal information.

In addition to this Privacy Policy Statement, there may also be specific and additional privacy provisions, which apply to our collection and use of your personal information e.g. information provided when entering a competition, subscribing to a newsletter, or participating in a survey. If there is any inconsistency between this Privacy Policy Statement and those specific and additional provisions, the specific and additional provisions will prevail.


The information we collect about you

The types of personal information we collect about you will depend on what services you use or products you acquire. This may include collecting your name and address, your email address, your contact address, credit card details and, where you have the option to comment on our services or products, whatever other information you choose to supply to us.


Online Credit Card Security

Payments are processed through the secure Windcave Payment Gateway system. Any credit card details stored for payments are done so on the Windcave system. No credit card information is stored by us and Windcave protects personal information - at a minimum - to the Payment Card Industry Data Security Standards ("PCI-DSS"). For further information, refer to Windcave's privacy policy (


How we use your information and whom we may disclose it to

The information that we collect about you is used to help you access the services or acquire the goods that MT COOK LODGE & MOTELS provides more easily. The information we collect from you is strictly confidential. We do not sell, rent, loan, trade or lease the addresses stored in our database to any third parties. We may disclose the personal information, other information or data we collect from you if:

  • You give us your consent.
  • You would reasonably expect us to disclose it for another purpose, and that other purpose is related to the purpose specified to you at the time of collection.

In this way we may use your information to send you out promotional material, which you may find of interest. If you do not wish to receive any of this material you may simply choose to "unsubscribe" from our mailing lists and no further material will be sent to you.

Access and Contact

Any personal information that we collect about customers including email addresses will be kept in a database of the relevant MT COOK LODGE & MOTELS Company.


Our security procedures

Once we receive personal information from you, we take all reasonable steps to ensure that all information we collect, use or disclose is accurate, up to date and stored in a secure environment and accessed only by authorised persons.


Contact information

We take the privacy of your information seriously and it is important that you understand how we manage your personal information. If you have any questions or comments in relation to this Privacy Policy Statement or if you wish to access your personal information or update it please contact us at or by mail addressed to: Privacy, MT COOK LODGE & MOTELS, Private Bag, Aoraki Mt Cook 7946.

You should provide us with as much detail as possible about the particular information sought, in order to help us retrieve it. An access fee may be charged. If MT COOK LODGE & MOTELS does not allow you to access your personal information we will provide you with the reasons for our decision.

MT COOK LODGE & MOTELS operated brands include:

The Hermitage Hotel, Glacier Explorers, Tasman Valley 4WD & Argo Tours, Sir Edmund Hillary Alpine Centre, Big Sky Star Gazing.

MT COOK LODGE & MOTELS Companies adhere to the following Privacy Principles:

  • MT COOK LODGE & MOTELS Companies only collect personal information by fair, lawful and non-intrusive means.
  • MT COOK LODGE & MOTELS Companies only use or disclose information for the purpose for which it was collected unless the person has provided permission to send direct marketing material.
  • MT COOK LODGE & MOTELS Companies take reasonable steps within the boundaries of accepted everyday work practises to ensure that the personal information it collects, uses or discloses is accurate, complete and up-to date.
  • MT COOK LODGE & MOTELS Companies implement systems that protect the personal information it holds from misuse and loss and from unauthorised access, modification or disclosure.
  • MT COOK LODGE & MOTELS Companies have a policy document outlining its information handling practices and make this available to anyone who asks.
  • MT COOK LODGE & MOTELS Companies provide printed and digital means for individual access to personal information it holds about that individual on request.
  • MT COOK LODGE & MOTELS Companies do not adopt, use or disclose, an identifier that has been assigned by a Commonwealth government 'agency'.
  • MT COOK LODGE & MOTELS Companies do provide methods for customers to interact anonymously whenever it is lawful and practicable to do.
  • MT COOK LODGE & MOTELS Companies only transfer personal information to a recipient in a foreign country in circumstances where the information will have an appropriate level of protection.
  • MT COOK LODGE & MOTELS Companies do not collect sensitive information unless the individual has consented, it is required by law - or in other special specified circumstances, for example relating to health services provision and individual or public health or safety.

Third Party Websites

MT COOK LODGE & MOTELS cannot control and is not responsible for the collection of personal information by third-party websites, including websites owned or controlled by hotel room sellers, travel companies, or other distributors or any websites not controlled or authorized by MT COOK LODGE & MOTELS. Customers may be able to access third-party websites through links on the MT COOK LODGE & MOTELS websites. Such third-party websites have their own separate privacy practices. The Hermitage has no control over and no responsibility or liability for the practices and policies implemented by such third parties on their websites. Certain third-party websites may have received permission from MT COOK LODGE & MOTELS to use MT COOK LODGE & MOTELS trademarks, but may not provide a link to this Privacy Policy and disclosure. Customers should communicate directly with such websites to get information about their privacy practices and policies.

This Policy and Disclosure does not cover customers who enter the MT COOK LODGE & MOTELS websites through links from non-MT COOK LODGE & MOTELS sites, such as those of advertisers or other content providers.